1. Introduction

In gaming communities, the term “donations” is often used as an informal label for payments made by users. In practice, these payments are associated with the delivery of virtual goods, virtual currency, digital packages or other benefits usable exclusively within the platform and the game.

2. What is actually being purchased

By making a payment on the website, the user understands and agrees that they are purchasing only digital content or virtual benefits, which may include:

• virtual currency usable in the game
• digital promotional packages
• virtual bonuses or advantages
• other digital goods available in the platform shop

3. Digital delivery

All products associated with these payments are delivered electronically, directly to the user account or to its related system. There is no physical delivery, shipping or traditional dispatch.

4. Payment confirmation and processing

After the payment is confirmed by the payment processor, the digital content is processed and granted automatically or manually, depending on the product type and the available systems. The user is responsible for providing correct information and using a valid account.

• payments may require confirmation by the payment processor
• delivery may be instant or may require a short processing time
• incomplete accounts or incorrect details may delay processing

5. No refunds for digitally delivered online products

Given the nature of digital products and the fact that they are delivered online, immediately or shortly after payment confirmation, these transactions are non-refundable after delivery. By completing the payment, the user accepts that the supply of digital content may begin immediately and that the right of withdrawal or refund no longer applies once the virtual product has been granted.

6. Cases where assistance may be provided

Although refunds are not granted for delivered digital products, we may review exceptional situations involving technical issues or processing errors, such as:

• payment confirmed but the product was not delivered
• incorrect delivery caused by an internal technical issue
• duplicate processing of the same transaction

7. Fraud, abuse and chargebacks

We reserve the right to suspend or restrict access to accounts involved in fraud attempts, system abuse, unjustified chargebacks or unauthorized use of payment methods. In such cases, granted virtual goods may be removed and access to the platform may be limited.

8. User responsibility

The user is responsible for:

• correctly choosing the digital product before payment
• using a correct and active account for delivery
• checking the entered information before confirming the payment

9. Policy changes

We may update this policy periodically to reflect changes to services, payment processors, technical requirements or legal obligations. Any update will be published on this page.

10. Contact

If you have questions about a payment, a digital delivery or this policy, please contact us through the Contact.

Last update: March 2026